warning don't deal with exoticsnowmobile.com

Z

Z06 FAN

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Oct 21, 2009
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Location
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I just ordered a part from them almost a month ago and have not received it yet. I tried to get a tracking number from them on tuesday and got transfered then disconnected, wed I call back and they say they will email me the tracking number by closing that day. Today rolls around and I call them again. They tell me to click on status to get tracking number, but it won't work for the customer order number the gave me. So I call back again and this time they give me a bougus tracking number!! It don't work so I call back and they transfer me again just to get disconnected again. So I keep calling with no answer, then decide to keep letting that phone ring while I grab my cell phone to call on it aswell. They pick up on the cell phone line and when I tell them whats going on they transfer me just to get disonnected again. Now they won't answer when i call on ether phone. I let both phone ring till they get disconnected. I am sure i got scammed by them. I cancelled my credit card number so they won't do anymore charges to it. I should have clued in the one time I called and just got a sleepy sounding hello and I had to ask if it was the right number.
 
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where are they situated and check with the better business bureau and issue a complaint against them.Enough of those and they are out of business.Screrw them!!!!I hate friggin jerk so called companies that think they can operate and get away with it.Keep them phones ringing 24 hours a day none stop through the night.It probably is their home phone number.Annoy the hell out of them. #$%&*
 
I found their site.It looks real.Read their policies:
I chuckle at this:
Shipment And Delivery:
All orders are charged at time of placing order. All parts come directly from the manufacturer. We DO NOT manufacture any parts whatsoever. The vast majority of our parts are in stock. For special orders please contact one of our associates for an estimated delivery time. Exotic Snowmobile shall not be responsible for any late shipments. Shipping date estimates are given by the manufacturer and relayed to the customer. We DO NOT have any control over the production process; therefore we do not guarantee any shipping estimates. ALL SHIPPING DATES GIVEN ARE APPROXIMATE. Buyer shall not be entitled to charge backs, reductions of price, or other offsets as a result of late shipment or failure to deliver in estimated time of delivery.


According to you they won't even help you with your shipment.
 
Het they even got a live chat hotline..is that where you arte calling.
Chat LIVE with Sales


Chat LIVE with Customer Service



Sales: 1-800-917-2453
Customer Service: 605-277-4681
Sales Representatives are available during the following business hours:

Monday - Friday:

8am - 5pm Pacific Time

9am - 6pm Mountain Time

10am - 7pm Central Time

11am - 8pm Eastern Standard Time

Saturday:

9am - 4pm Pacific Time

10am - 5pm Mountain Time

11am - 6pm Central Time

12pm - 7pm Eastern Standard Time



Please note: Sales Reps can only take new orders and answer pre-sales questions. All order status questions must be directed to Customer Service.
Customer Service / Order Status:

Customer Service / Order Status - Online Order Status is Available 24 Hours / 7 Days week



Customer Service agents are available during the following business hours:

Monday through Friday:

9:00am - 5:00pm Pacific Time

10:00am - 6:00pm Mountain Time

11:00am - 7:00pm Central Time

12:00pm to 8:00pm Eastern Standard Time
 
Looks like a garage operation that uses one of the generic answering services to take their calls/orders, which in turn passes the info on to 'whoever' so they can place the actual item on order with the manufacturer (probably all done via e-mail).

"Does ExoticSnowmobile.com have a walk-in store or will-call facility where I can physically pick up my merchandise?

We do not have a store or will call facility. You can order over the phone...."

Good luck getting what you want out of this deal....:itchy:
 
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bluemonster1 said:
I found their site.It looks real.Read their policies:
I chuckle at this:
Shipment And Delivery:
All orders are charged at time of placing order. All parts come directly from the manufacturer. We DO NOT manufacture any parts whatsoever. The vast majority of our parts are in stock. For special orders please contact one of our associates for an estimated delivery time. Exotic Snowmobile shall not be responsible for any late shipments. Shipping date estimates are given by the manufacturer and relayed to the customer. We DO NOT have any control over the production process; therefore we do not guarantee any shipping estimates. ALL SHIPPING DATES GIVEN ARE APPROXIMATE. Buyer shall not be entitled to charge backs, reductions of price, or other offsets as a result of late shipment or failure to deliver in estimated time of delivery.


According to you they won't even help you with your shipment.
Click to expand...

thats right, you read it...nothing but getting jerked around.
 
Mtn-Track said:
Looks like a garage operation that uses one of the generic answering services to take their calls/orders, which in turn passes the info on to 'whoever' so they can place the actual item on order with the manufacturer (probably all done via e-mail).

"Does ExoticSnowmobile.com have a walk-in store or will-call facility where I can physically pick up my merchandise?

We do not have a store or will call facility. You can order over the phone...."

Good luck getting what you want out of this deal....:itchy:
Click to expand...

sounds like a drop shipper maybe!
 
Industry said:
Try disputing the charges on your credit card. :dunno:
Click to expand...

Tried this...can't do anything for me till 30 days have passed, then they will investigate. Thats when I decided to cancel the card!! Will have no card for a week, but I feel much better.
 
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