Yeah they have gotten to big,maybe don't have that personnal touch with the customer anymore.Care about selling the big ticket sled to you,but maybe as as much when it comes down to small things. My sled originally comes from there,but bought it from a co-worker.He originally had the wrong belt installed. He told me later he went there and asked for a new one,and this is what they gave him.It was a little to small of course,off by 1 number for the belt part...still man get it right from the start.I deal with the guys on Pembina Hwy.(Wildwood)and deal with only one young guy there.Had good luck and they are a smaller dealer and I don't feel intimidated when I walk in there.Got some good advice from the owner on various topics on my sled. But I also buy from Royal Dist. and parts from TY members on this site.Examples from here is Temp-a-Flow,adj. control rods,blue gauge pod,rollers,weights,jetting,Helix,etc at a reduced price from what dealer charges.