Another thing to consider is that people are buying the first-year build of an all-new sled and they are complaining because the sled isnt perfect.
Im sorry, but you cant expect any company to come out with new product every year and expect it to be perfect.
The Apex, Phazer and FX Nytro had some issues in their first year, but by the 2nd year Yamaha had pretty much worked all the bugs out and almost everyone was happy.
I dont care how much testing and R&D you do, no one will abuse, neglect and torture test your product like your customers will. Its makes a big difference when you have your average Joe Nobody running a sled, who just rides the sled and doesnt pay attention to the proper maintenance; as opposed to having a factory test rider and a team of engineers who pour over the sled and check everything after a day's ride.
Its the same with any car or truck. The first year has some little issues, which are addressed and fixed by the time the 2nd model year comes around.
You know, Ive never owned a sled that was perfect and that I could find something that I didnt like. Even my '90 Phazer II, which I loved for the most part, had some little things that annoyed me about it (it was a pain to work on and it didnt want to idle until the engine had fully warmed up).
As far as the weight goes, yeah the 4-strokes are heavy but you dont notice the weight when you are riding them. I dont care what sled youve got, if you get it stuck or try to move it around your garage by hand, they ALL feel heavy.
I do agree with you guys that the handwarmer issues were BS but I also think that people need to have a better attitude and realize that these sleds are never going to be perfect.